Terms & Conditions.

Agreement to these terms

These Terms and Conditions form a legally binding agreement between you, whether acting personally or for an organisation, and Online Hosting Solution, operated by Frey Gabor as a self-employed business in the United Kingdom / Northern Ireland (“Online Hosting Solution”, “we”, “us” or “our”). Online Hosting Solution is not VAT registered.

They apply when you access onlinehostingsolution.com, related applications or client services, and when you purchase hosting, email, SSL, web development, mobile development or another digital service. By accessing the site, registering, ordering or using a service, you confirm that you have read, understood and accepted these terms. If you do not agree, do not use the site or services.

The site is directed principally to people residing in the United Kingdom. It is intended for users aged 18 or over. A person under 18 may only use the services with permission from a parent or guardian.

Our Privacy Policy, cookie information, acceptable-use rules and any product-specific terms shown at checkout form part of this agreement. We may update these terms, the site and our services to reflect legal, product, customer or business changes. The revised version takes effect when made available, so please review it periodically.

Web hosting services

Setup and delivery

We aim to set up website hosting within 24 hours after receiving an accepted order. Login details and other account information are sent to the email address provided during checkout. Unless agreed with us in writing, any setup or delivery time is a guideline rather than a guaranteed deadline.

If you reasonably believe the service delivered does not match its specification, notify us within ten working days after delivery. A “working day” is Monday to Friday, excluding bank and public holidays. We will use reasonable endeavours to resolve a notified issue within ten working days. If no issue is reported within that period—or within ten working days after notified remedial work is completed—the service is treated as accepted.

We may amend a service provided the change does not materially and detrimentally affect it. We may occasionally impose reasonable storage or data-activity limits and, where practicable, will give 24 hours’ advance notice by email. Hosting is a remotely delivered service; customers do not receive physical access to servers or equipment.

Charges and bandwidth

You are responsible for keeping bandwidth usage within the allowance of the selected plan. If usage exceeds that allowance or materially affects other customers, we may temporarily disable the site until usage is reduced, require an upgrade, or charge for additional usage at the rate published or agreed at that time.

Prices, billing periods, included resources and renewal terms are shown on the product page or at checkout. Recurring services continue for the selected term until cancelled in accordance with these terms.

Storage, security and customer obligations

Storage capacity

Each hosting account receives the storage capacity stated for its package, shared between website files, databases and mailboxes where applicable. Hosting storage is intended for active website and email content. It must not be used principally as a general file archive, remote backup repository or log store.

Where a product is described as “unlimited”, use must still comply with these terms and our acceptable-use rules. If storage or resource usage threatens server stability, performance or other customers, we may ask you to reduce usage, restrict the affected resource, or move to a virtual private or dedicated server.

Security and backups

We use reasonable efforts to protect server security and data integrity, but no online service is completely risk free. We do not guarantee that lost or corrupted data can always be restored. You remain responsible for keeping appropriate, current backups of your content and for securing your website, credentials, scripts, themes and plugins.

Files may be scanned when uploaded. Malware and spam controls reduce risk but cannot detect every infected or unwanted item. We are not liable for a virus infection merely because someone visited a hosted website or because malicious content evaded an automated scan.

Your responsibilities

• Tell us promptly if you suspect unauthorised use of an account or service.
• Keep usernames, passwords and security details confidential and use strong, current credentials.
• Allow reasonable maintenance needed to keep the service available and secure.
• Keep your software, files, scripts and other website elements current and safe.
• Have sufficient technical knowledge to use the selected service, or obtain suitable help.
• Accept responsibility for activity and charges made through your account, whether or not personally authorised, unless the law requires otherwise.

We may suspend or cancel a service used illegally, in breach of these terms, or in a way that harms our servers, platform, network, service quality, customers or third parties. A suspension or cancellation caused by a customer breach does not create an automatic right to a refund or credit.

Email and webmail services

Each mailbox has a storage quota, which may be measured by message volume, attachment size or another reasonable method. You are responsible for keeping mailboxes below that quota. We are not liable for email lost or rejected because a mailbox is full.

We may change quota or operational limits for technical reasons or where a service is not being used in accordance with these terms. Where reasonably possible, we will give 21 days’ notice by email before a changed limit takes effect. Material over the new limit may then be rejected or removed. If a quota is exceeded, we may ask you to upgrade or reduce usage; failure to act may lead to suspension.

The mail platform uses SMTP store-and-forward delivery. It normally retries undelivered messages, sends a delay notification after approximately 12 hours and returns an undelivered message after approximately four days. We may limit access where needed to protect the integrity or security of our network or that of a provider.

Incoming email may be filtered for viruses and spam. These controls cannot guarantee that all threats will be removed or that a legitimate message will never be marked as spam. You must keep mailbox passwords confidential and change compromised or insecure passwords promptly.

Data you create or store remains yours. It is accessed only by authorised personnel as reasonably needed to operate, support, secure or comply with legal obligations. You indemnify us against claims arising from unlawful or infringing web, email or other content stored through your account.

A mailbox or domain transmitting illegal, offensive, abusive, defamatory, obscene, infected, bulk or unsolicited material may be restricted, removed or suspended. On termination, mailbox access ends and mailbox data may be deleted. Where a minimum term applies, early termination may leave the remaining charges payable.

SSL certificate services

Where we sell an SSL certificate, we act as a reseller for the relevant certificate authority or external provider. Depending on the selected product, providers may include Let’s Encrypt, GlobalSign or another authority identified at checkout. The provider’s subscriber agreement also applies.

An SSL certificate combines a key pair with verified identity or domain information so a browser and server can establish an encrypted session. You acknowledge that certificate issuance, validation, revocation and browser recognition ultimately depend on the certificate authority and other external systems.

Orders and validation

An SSL order must be placed through the online form or an authorised representative and must relate to a registered domain. Processing begins after acceptance and payment. You must complete requested validation and supply a certificate signing request (“CSR”) in the required format. If a CSR is not supplied within 12 months after an application is approved, that approval may expire.

You must review issued certificate details and notify us promptly of an error. We may revoke and reissue a corrected certificate where appropriate. Product scope, price and minimum term are shown on the site or at checkout.

When the minimum term ends, the certificate expires unless renewed. On termination, the service ends and the certificate may be revoked or deleted. Early termination does not remove charges due for an agreed minimum term.

You may use a certificate only for lawful purposes and only where you have the rights needed for the connected domain, data, software and services. We provide first-line support; the external certificate provider is not required to provide direct customer support.

Acceptable use

You may use the site and services only for their intended, lawful purposes. Unless we specifically approve it, you must not:

• systematically extract site data to build a database or directory;
• collect usernames or email addresses for unsolicited messages, or create accounts under false pretences;
• circumvent security, usage limits, access controls or protections against copying;
• frame the site without permission or falsely imply a relationship with us or another organisation;
• trick, defraud, mislead, impersonate, harass, threaten or harm another person;
• misuse support, submit false abuse reports or misrepresent experience, skills or information;
• run robots, scrapers, data-mining tools, automated messaging or similar systems without permission;
• interfere with, disrupt or place an unreasonable burden on the site, servers or connected networks;
• upload malware, viruses, Trojan horses or other material that disrupts use or secretly collects data;
• reverse engineer, decompile or disassemble site software except where applicable law expressly permits it;
• access restricted areas or use obtained information to harass, abuse or harm someone;
• remove copyright or other proprietary notices, or copy site software or content beyond an allowed use;
• use the site to advertise or sell goods and services not intended or approved by us; or
• use the site in a way inconsistent with applicable law or regulation.

Information, user content and our content

Information you provide must be true, accurate, current and complete, relate to you rather than an unauthorised third party, and be updated when it changes. You are responsible for account credentials and must notify us promptly if you suspect another person knows them. We may suspend an account containing materially false, inaccurate or incomplete information.

If the site lets you submit content or feedback (“User Content”), you understand it may be seen by other users. You grant us permission to host, reproduce and use that content as needed to operate, promote and improve the site and services. You warrant that your content complies with these terms and does not infringe another person’s rights. We may remove content that breaches these rules.

We do not endorse or verify all User Content and are not liable for its accuracy, legality or loss, subject to rights that cannot lawfully be excluded. Complaints about User Content can be sent to info@onlinehostingsolution.com.

Unless stated otherwise, the site, software, design, text, photographs, graphics, databases and functionality (“Our Content”) are owned by or licensed to us and protected by intellectual-property law. Eligible users receive a limited licence to access the site and print or download permitted content for personal, non-commercial use. No other copying, adaptation, republication, distribution, sale or exploitation is permitted without written authorisation.

Site content is general information, not professional advice. Although we use reasonable skill and care, we do not guarantee that every item is complete, current or free from error.

Site management, changes and availability

We may monitor the site for breaches, take appropriate action, refuse or restrict access, remove excessive or unlawful files, and otherwise manage the service to protect our rights, property, customers and systems.

We do not guarantee that the site is always secure, uninterrupted or free from bugs. Maintenance, hardware or software problems, provider failures and events outside our reasonable control may cause downtime, delay or errors. We may change, correct, update, suspend or discontinue site content or services without notice where reasonably necessary.

You are responsible for configuring your own device, software and network to use the site and for maintaining appropriate virus protection.

Disclaimers and limitation of liability

The site and services are provided on an “as is” and “as available” basis, subject to the express commitments in these terms and rights that cannot legally be excluded. To the fullest extent allowed by law, implied warranties of satisfactory quality, fitness for purpose and non-infringement are excluded.

You are responsible for your website design, maintenance, security and content, including ensuring that it is lawful and does not infringe third-party rights. We do not routinely control customer content, but may remove or disable content we reasonably suspect is illegal, defamatory, infringing or in breach of these terms.

We do not guarantee delivery, security or integrity of email or data after it leaves our network. Where a third party supplies equipment, software, applications or certificates, our responsibility is limited to the warranty and support available through that provider, except where the law requires more.

We are not responsible for delay, poor connection, loss of data or usability caused by customer or third-party acts, scheduled or emergency maintenance, service changes, hardware failure, incompatible customer systems, or customer error.

Nothing in these terms excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. For foreseeable loss caused by our breach, liability is subject to applicable law and the limits below.

For email and hosting services, our aggregate liability is limited to the fees paid for the affected service in the 12 months before the event giving rise to the claim. For the site and other services, the legacy terms state an aggregate cap of the greater of £5,000 or the amount paid for the affected service in the previous six months. Product-specific terms may set a different lawful limit.

For business users, we are not liable for loss of profit, sales, revenue, anticipated savings, opportunity, goodwill or reputation, business interruption, or indirect or consequential loss arising from use of, inability to use, or reliance on the site or services.

Consumer statutory rights are not affected. If digital content we supply damages a device because we failed to use reasonable care and skill, we will repair the damage or pay appropriate compensation, but not where it could have been avoided by following free update or installation advice.

Term, suspension and termination

These terms apply while you use the site, account or services. You may stop using the site at any time and may request service cancellation through account settings, the client area or by contacting us, subject to any minimum term and charges already due.

We may deny, suspend or terminate access where you breach these terms, applicable law or a product condition; place systems or people at risk; fail to pay; or misuse the services. A person whose account is terminated for breach must not create a replacement account under a false, borrowed or third-party name.

The legacy terms provide for a 5% late-payment charge after an invoice is three days overdue and permit service termination after seven days of non-payment. Current invoice reminders and checkout terms should be reviewed for the applicable process.

On termination, relevant services stop and stored website, certificate or mailbox data may be deleted. You must export anything you need before the termination date. Charges for an agreed minimum term may remain payable.

Mobile applications

If you access a service through our mobile application, we grant a revocable, non-exclusive, non-transferable, limited licence to install and use that application on a device you own or control, only in accordance with these terms.

Business users must not reverse engineer the application except where interoperability law permits it; create unauthorised modifications or derivative works; remove proprietary notices; use the app for an unintended revenue-generating purpose; make it available for simultaneous network use; use it to create a competing product; or use it for automated queries or unsolicited commercial email.

Where an application comes from Apple App Store or Google Play, the relevant store’s usage rules also apply. We, rather than the store, are responsible for support stated in these terms. The store may handle a refund for an application that fails to meet an applicable warranty in accordance with its own terms. You must comply with connected third-party agreements and applicable sanctions and export rules. The store is a third-party beneficiary of the mobile-application provisions where its terms require this.

General provisions

Electronic forms, emails, orders, notices and signatures satisfy requirements for written communications to the extent permitted by law. These terms and incorporated policies form the entire agreement about the site and services.

A failure to enforce a provision is not a waiver. We may assign rights and obligations where permitted. We are not responsible for delay or failure caused by events outside reasonable control. If a provision is unlawful or unenforceable, it is severed without affecting the remainder. These terms do not create a partnership, joint venture, employment or agency relationship.

For consumers, these terms are governed by English law. Courts in England and Wales have jurisdiction, while a consumer resident in Northern Ireland or Scotland may also bring proceedings in their home jurisdiction as applicable. For business users, English law applies and the courts of England, Wales and Northern Ireland have exclusive jurisdiction. A person who is not a party has no right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, except where the mobile-application provisions expressly state otherwise.

Legal contact

Questions, complaints and requests for information about these terms can be sent to: